Delivery
WE AIM TO DISPATCH ALL ORDERS IN 1-3 WORKING DAYS, UNLESS AN ITEM IN YOUR ORDER IS ON PRE-ORDER OR HAS A HIGH VOLUME DISPATCH TIME. THESE NOTES CAN BE FOUND UNDER THE PRICE ON THE PRODUCT PAGES FOR EACH ITEM.
UK ORDERS
FREE TRACKED SHIPPING ON ORDERS OVER £150!
WE OFFER THE FOLLOWING DELIVERY OPTIONS AT CHECKOUT:
☆ TRACKED ROYAL MAIL DELIVERY 2-5 WORKING DAYS FROM DISPATCH ☆
(£2.99)
☆ TRACKED DPD DELIVERY 2-3 WORKING DAYS FROM DISPATCH ☆
(£4.99)
☆ NEXT WORKING DAY DELIVERY ☆
(£6.99)
FOR NEXT WORKING DAY DELIVERY, ORDER BY 3PM MONDAY - THURSDAY TO RECEIVE IT THE NEXT WORKING DAY. ORDERS PLACED AFTER 3PM WILL BE DISPATCHED THE FOLLOWING DAY AND ORDERS PLACED AFTER 3PM ON FRIDAY OR AT WEEKENDS WILL BE DISPATCHED ON THE NEXT WORKING DAY (MONDAY). PLEASE NOTE, THERE MAY BE OCCASIONS WHERE NEXT WORKING DAY DELIVERY IS NOT AVAILABLE AND MAY BE TEMPORARILY REMOVED AS AN OPTION AT CHECKOUT.
PLEASE NOTE, ANY ORDERS THAT INCLUDE ITEMS ON PRE-ORDER WILL HAVE A LONGER DISPATCH TIME THAN USUAL. THE PRE-ORDER DISPATCH TIMES ARE AVAILABLE TO VIEW ON THE PRODUCT PAGE UNDER THE PRICE OF EACH ITEM. PLEASE NOTE THERE IS NO UK DELIVERY OR DISPATCH ON UK BANK HOLIDAYS & PUBLIC HOLIDAYS.
INTERNATIONAL ORDERS
FREE TRACKED SHIPPING ON ORDERS OVER £250!
WE OFFER THE FOLLOWING DELIVERY OPTIONS AT CHECKOUT:
☆ INTERNATIONAL TRACKED DELIVERY ☆
WE ESTIMATE THAT DELIVERY FOR THIS SERVICE CAN TAKE BETWEEN 5-15 WORKING DAYS.
PLEASE NOTE, THIS CAN SOMETIMES BE DELAYED BY CUSTOMS OR OTHER FACTORS THAT ARE OUT OF OUR CONTROL SO THIS IS NOT A GUARANTEED DELIVERY PERIOD.
IF AN ORDER IS BEING DELIVERED TO AN ADDRESS OUTSIDE OF THE UK, ADDITIONAL IMPORT FEES MAY NEED TO BE PAID IN ORDER TO RELEASE YOUR PARCEL.
PLEASE NOTE, ANY ORDERS THAT INCLUDE ITEMS ON PRE-ORDER WILL HAVE A LONGER DISPATCH TIME THAN USUAL. THE PRE-ORDER DISPATCH TIMES ARE AVAILABLE TO VIEW ON THE PRODUCT PAGE UNDER THE PRICE OF EACH ITEM. PLEASE NOTE THERE IS NO DISPATCH ON UK BANK HOLIDAYS & PUBLIC HOLIDAYS.
YOU WILL RECEIVE A SHIPPING CONFIRMATION WITH TRACKING INFORMATION VIA EMAIL AS SOON AS YOUR ORDER HAS BEEN DISPATCHED. IF YOU CANNOT FIND YOUR TRACKING INFORMATION IN YOUR EMAIL INBOX, PLEASE CHECK YOUR SPAM/JUNK FOLDER! IF YOU ARE STILL HAVING TROUBLE FINDING THIS INFORMATION, PLEASE SEND US AN EMAIL AT HEY@NAMEDCOLLECTIVE.COM AND WE WILL DO OUR BEST TO HELP IN ANY WAY THAT WE CAN!
IF THERE IS ANY ISSUE WITH DELIVERY, IT IS VITAL THAT CUSTOMERS CONTACT US WITHIN 30 DAYS OF THE ORDER DATE SO THAT WE CAN EFFECTIVELY ADDRESS THE SITUATION. OUTSIDE OF THIS PERIOD, UNFORTUNATELY, WE ARE UNABLE TO ASSIST WITH ANY ISSUES RELATING TO THE ORDER.
WE SHIP OUR PACKAGES DDU (DUTIES DELIVERED UNPAID), AND IF AN ORDER IS BEING DELIVERED TO AN ADDRESS OUTSIDE OF THE UK, ADDITIONAL IMPORT FEES MAY NEED TO BE PAID IN ORDER TO RELEASE YOUR PARCEL. UNFORTUNATELY, WE CANNOT BE RESPONSIBLE FOR ANY ADDITIONAL IMPORT CHARGES CHARGED BY YOUR COUNTRY'S IMPORT LAWS, AND THOSE ARE THE RESPONSIBILITY OF THE CUSTOMER. IF THESE FEES AREN'T PAID BY THE CUSTOMER AND THE ORDER IS SAFELY RETURNED TO US, CUSTOMERS WILL BE REFUNDED THE ORIGINAL ORDER AMOUNT LESS POSTAGE FEES AND ANY ADDITIONAL DUTY AND HANDLING FEES INCURRED. PLEASE NOTE WE CANNOT BE HELD RESPONSIBLE FOR ANY MISSING PARCELS OR DELAYED PARCELS THAT ARE NOT SAFELY DELIVERED BACK TO US THAT ARE A RESULT OF REJECTED PARCELS OR FAILED CUSTOMS AND TAXES PAYMENT ATTEMPTS.
ORDERS CAN ONLY BE DELIVERED TO THE ADDRESS PROVIDED AT CHECKOUT SO PLEASE MAKE SURE THIS IS CORRECT BEFORE MAKING A PURCHASE. IF YOU HAVE PROVIDED THE WRONG DELIVERY ADDRESS ON AN ORDER PLEASE CONTACT US AT HEY@NAMEDCOLLECTIVE.COM IMMEDIATELY WITH THE SUBJECT "DELIVERY ADDRESS CHANGE" AND IF YOUR ORDER HAS NOT BEEN FULFILLED WE MAY BE ABLE TO MAKE THESE CHANGES, BUT THIS IS NOT GUARANTEED.