FAQ

You will not receive a confirmation but as long as you’ve input your email and have pressed ‘sign up', you will be signed up for the newsletters!

The password for the LOCK IN is due to be sent out to the community between 12 pm and 7 pm on Thursday 25th April, so we would recommend signing up to our newsletter if you haven’t already! This can be done HERE!

The password will be available to all community members that have signed up to our newsletter before 12pm on Thursday 27th April. If you do not receive the password before the LOCK IN goes live at 7pm, please email us at hey@namedcollective.com.

All of the pieces in our LOCK IN are to be purchased on a first come, first served basis at checkout, so we are unable to reserve items that are in the basket!

Unfortunately, once an order has been placed, we are unable to change the piece you have purchased to another piece or size from our LOCK IN! We want to make sure that the community has an equal chance of getting the piece they want most, so to make it as fair as possible, we can’t make exceptions for this!

Due to the high volume of orders that we receive from the LOCK IN, we are currently unable to combine two orders together! We hope you understand!

Due to the high volume of orders that we receive from the LOCK IN, orders are due to be dispatched within 5 working days after being placed.

Unfortunately as listed on each product page before purchasing 'Please note all sales are final on discounted items'. As our return policy states 'Any purchases of sale items are not returnable and will not be applicable for a refund or exchange', therefore we are not able to assist with a return for these items.

We aim to dispatch all orders in 1-3 working days, unless an item in your order is on pre-order or has a high volume dispatch time. These notes can be found displayed under the price on the product pages for each item. You can find all shipping information under our ‘SHIPPING’ page HERE!

When your order is dispatched by our team, you will receive an email or text message (depending on what contact method you entered at checkout when placing your order) with your delivery tracking number. This will link to the courier website where you can see tracking for your parcel. We recommend checking this link regularly until arrival to stay up to date throughout your parcels journey! Please note, we do not recommend using the ‘SHOP’ app (by Shopify) to track your parcel, as our community have found this can sometimes show wrong or misleading information.

If an item in your order is shown as a ‘pre-order’ on the item page, this means your order will ship at a later date instead of within our usual dispatch estimates. Purchasing on pre-order ensures you are able to confirm a piece as yours before it sells out, which is then dispatched to you during the estimated delivery date. You can find the estimated delivery date for any items on pre-order on the specific item’s product page. This is located just under where the price is shown, and just above the size selector is shown. When you purchase an item on ‘pre-order’ with us, you have paid for the item price in full and there are no further charges expected on our website for the item later on. You will receive a dispatch confirmation via email as soon as our warehouse has dispatched your order!

If an item in your order is on ‘pre-order’, this means your order will ship at a later date than our usual dispatch estimates. You can find the estimated delivery date for any items on pre-order on the specific item’s product page. This is located just under where the price is shown, and just above the size selector is shown.

Yes, we offer international shipping! Please check the full list of shipping destinations on our SHIPPING page. International tracked shipping is available at checkout. We offer FREE SHIPPING on international orders above £250 GBP!

We offer free delivery on all UK orders above £150 automatically at checkout!

We do offer a next working day delivery service within the UK which is available as an option to select at checkout. Our Next Day service is for guaranteed delivery the following working day (Monday - Friday) and all Next Day orders are dispatched Monday - Friday. Orders placed after Thursday 3pm UK time will be dispatched on Friday for delivery the following Monday and orders placed after Friday 3pm UK time will be dispatched the following Monday for delivery Tuesday. On the rare occasion that next day delivery is not visible as a delivery option at checkout, this will be due to our warehouse experiencing high volumes of orders. In which case, we remove this option to ensure our team are 100% able to reach our estimated dispatch promises. This will be reinstated as an option at checkout as soon as we’re able to offer this service.

We estimate that Tracked Royal Mail Delivery takes 2-5 working days and tracked DPD delivery takes 2-3 working days (Monday-Friday) from dispatch. We aim to dispatch all orders in 2 working days. Please note, any orders that include items on pre-order or those with a high volume dispatch time will have a longer dispatch time than usual. These notes are available to view on the product page under the price of each item. Please note there is no UK delivery or dispatch on UK Bank Holidays & Public Holidays.

We estimate that orders placed before 3pm with next working day delivery will take one working day (Monday-Friday) from dispatch. Orders placed after 3pm will be dispatched the following day and orders placed after 3pm on Friday or at weekends will be dispatched on the next working day (Monday). Please note, any orders that include items on pre-order will have a longer dispatch time than usual. The pre-order dispatch times are available to view on the product page under the price of each item. Please note there is no UK delivery or dispatch on UK Bank Holidays & Public Holidays.

We estimate that delivery for this service can take between 5-15 working days (Monday-Friday) from dispatch. We aim to dispatch all orders in 2 working days. Please note, any orders that include items on pre-order or those with a high volume dispatch time will have a longer dispatch time than usual. These notes are available to view on the product page under the price of each item. Please note there is no dispatch on UK Bank Holidays & Public Holidays. Please note, delivery can sometimes be delayed by customs or other factors that are out of our control so this is not a guaranteed delivery period. If an order is being delivered to an address outside of the UK, additional import fees may need to be paid in order to release your parcel. You can find more information under our ‘SHIPPING’ page HERE.

We ship worldwide with tracked delivery!

If an order is being delivered to an address outside of the UK, additional import fees may need to be paid in order to release your parcel. We ship our packages DDU (Duties Delivered Unpaid). Custom fees differ depending on the destination country's laws. Unfortunately, we cannot be responsible for any additional import charges charged by your country's import laws, those are the responsibility of the customer.

Sure, you can find all our SHIPPING information and policies right HERE!

Yes, please see our RETURNS page for full details on how to return an item.

Using our brand-new returns portal is super simple! Just log in with your order number and you’ll be given the option to either return or exchange your items with ease.

To begin your return or exchange follow these steps:

1. Open the UK RETURNS PORTAL or INTERNATIONAL RETURNS PORTAL

2. Enter your Order Number which you will have received when you placed the original order (please also include the prefix "#NC" i.e. #NC123456789) and the Email Address that you used to place the order

3. Select the item(s) you would like to return and your reasonings why (please add any further details if necessary in the textbox provided)

4. Select if you would like to Return, Exchange (Swap) or take Store Credit for each of your items, then fill out all relevant details if applicable and click ‘Confirm’

5. Follow the instructions on the Confirmation screen pop-up which includes our returns address.

Assuming there are no issues, all return parcels are usually processed and refunded/exchanged within 10 days of being received by our returns team! You'll receive an email to confirm your refund/exchange as soon as this is processed! If you do not hear from us within the 10 days since your return was delivered to us then please reach out to us on returns@namedcollective.com.

You should automatically receive an order confirmation email as soon as your order has been confirmed. If you haven't recieved this within 30 minutes of succesfully placing your order, please check your spam/junk folders as sometimes they can end up in there! If you still have trouble finding it, please reach out to us via email at hey@namedcollective.com where a member of the community experience will get back to you asap so we can help you with this!

We aim to offer the best possible dispatch and delivery service to our community, which means orders often enter our warehouse system to begin being processed and packed within minutes of being placed. Unfortunately, after this point, we are unable to cancel or make any changes to orders. This is something that is out of our control, which is why we kindly ask our community to double check all of their details before placing an order with us.

We aim to offer the best possible dispatch and delivery service to our community, which means orders often enter our warehouse system to begin being processed and packed within minutes of being placed. Unfortunately, after this point, we are unable to cancel or make any changes to orders. This is something that is out of our control, which is why we kindly ask our community to double check all of their details before placing an order with us. If you have made a mistake with your shipping address please email us at hey@namedcollective.com with the subject line "DELIVERY ADDRESS CHANGE", including the correct shipping address in your message, and our team will let you know whether this will be possible or not. Please be aware, we cannot be held responsible for any missing or delayed parcels that are a result of an incorrect address being provided. 

We aim to offer the best possible dispatch and delivery service to our community, which means orders often enter our warehouse system to begin being processed and packed within minutes of being placed. Unfortunately, after this point, we are unable to cancel or make any changes to orders. This is something that is out of our control, which is why we kindly ask our community to double check all of their details before placing an order with us.

If you haven't received your order yet and think you should have, first please check your email inbox for an order confirmation and shipping confirmation. Your shipping confirmation will include full tracking details for your order. We recommend checking your spam/junk folder too just incase you can't find this email! If you are still having trouble finding this information, feel free to send us an email at hey@namedcollective.com and we will do our best to get back to you within 48 hours (Mon-Fri) to help in anyway we can! For more information, you can find all of our SHIPPING information HERE.

All authentic NAMED COLLECTIVE® products are designed in house and available exclusively through our website NAMEDCOLLECTIVE.COM. This is the only website or physical store we recommend purchasing from. Please note, we are unable to guarantee authenticity if purchased elsewhere.

Yes! All NAMED COLLECTIVE orders are packaged in eco-friendly 100% compostable and biodegradable packaging. This includes both our garment protection bags and mail bags. Our garment bags are made out of compostable cornstarch rather than plastic and can be discarded with green waste to decompose naturally. Our mail bags are fully biodegradable and designed to degrade after they have served their use, leaving no harmful residue behind. These can be recycled with your usual plastic waste! You can read more about our responsibility promise HERE.

Our tracksuits have a naturally oversized unisex fit! We recommend going for your usual size unless you consider yourself very tall for your size or prefer a super oversized fit. However, everybody is different both in shape and how they like their tracksuits to fit! So, please always refer to the measurements in our size chart before purchasing! You can find these HERE or alternatively under the ‘SIZING’ tab on the item page.

Unless an item is marked as ‘SOLD OUT’ on our website, it’s available to purchase! Want to buy an item that’s sold out ? Although we don’t restock every collection, when our community shows a huge amount of love and demand for certain pieces or collections, we try our best to bring them back! If you would like to buy an item that is sold out, make sure to sign up on the item page for restock notifications. This way, you’ll be the first to know if the item you’d like becomes available again! To do this, just go to the item page of the item you’d like to buy, select your size, add your email to the ‘UR EMAIL’ box and hit ‘NOTIFY ME ☻’. You can also stay up to date with our IG and Tiktok to stay in the loop about which collections are dropping on the site!

We feel it is fairest to our community to offer NAMED COLLECTIVE® pieces on a first come, first served basis. For this reason, we are unable to offer the option to reserve items in your cart. We recommend checking out and completing a purchase as soon as possible if you would like to buy items, as it is possible for items to sell out and be removed from your cart if you have not completed your purchase. We also strongly recommend purchasing directly on NAMEDCOLLECTIVE.COM and not using the ‘SHOP’ app (By Shopify), as this can sometimes offer misleading information on product availability inside the ‘cart’ and cause our community issues when checking out!

Although we don’t restock every collection, when our community shows a huge amount of love and demand for certain pieces or collections, we try our best to bring them back! If you would like to buy an item that is sold out, make sure to sign up on the item page for restock notifications. This way, you’ll be the first to know if the item you’d like becomes available again! To do this, just go to the item page of the item you’d like to buy, select your size, add your email to the ‘UR EMAIL’ box and hit ‘NOTIFY ME ☻’. You can also stay up to date with our IG and TikTok to stay in the loop about which collections are dropping on the site!

Full care instructions for each piece can be found on the back of the label on your garment! You can also find these on the product page of each item under the ‘CARE’ tab.

Due to the intricate placement of rhinestones on some of our designs, some minor loss of rhinestones should be expected. We therefore try to include a small amount of rhinestones in a spare packet with each piece that features rhinestones in the design! Should you choose to replace any rhinestones, please follow the instructions found here.