Returns & Exchanges
HOLIDAY RETURNS PERIOD
WE WILL BE EXTENDING OUR EXCHANGE POLICY SO THAT ANY ORDERS PLACED BETWEEN 24th NOVEMBER - 24th DECEMBER 2023 ARE ELIGIBLE FOR EXCHANGE UNTIL 8th JANUARY 2024.
PLEASE NOTE ORDERS MUST REACH US AT OUR RETURN ADDRESS BY THIS DATE AND ANY REQUESTS RECEIVED AFTER THIS DATE WILL NOT BE ACCEPTED.
IT'S IMPORTANT TO NOTE THIS CHANGE ONLY APPLIES TO OUR EXCHANGE POLICY. OUR STANDARD RETURNS POLICY WILL REMAIN THE SAME DURING THIS PERIOD (14 DAYS FOR UK ORDERS AND 21 DAYS FOR INTERNATIONAL ORDERS).
YOU HAVE UP TO 14 DAYS UPON RECEIVING THE ITEM TO RETURN ALL UK ORDERS PURCHASED ON WWW.NAMEDCOLLECTIVE.COM. PLEASE SEE BELOW FOR EXCEPTIONS / NON-RETURNABLE ITEMS.
IN ORDER FOR US TO ACCEPT A RETURN, YOUR ITEM MUST BE RETURNED TO US IN ITS ORIGINAL AND UNWORN CONDITION WITH ALL TAGS ATTACHED (IF APPLICABLE). INSIDE YOUR RETURN PARCEL PLEASE INCLUDE A NOTE WITH YOUR ORDER NUMBER, SO THE TEAM CAN IDENTIFY YOUR ORDER.
ALL POSTAGE FOR RETURNS IS THE RESPONSIBILITY OF THE CUSTOMER. PLEASE SEND ALL RETURN PARCELS VIA TRACKED MAIL AS WE CANNOT BE HELD RESPONSIBLE FOR ANY LOST ITEMS.
TO START A RETURN FOR YOUR ORDER, YOU CAN USE OUR NEW RETURNS PORTAL LINKED BELOW.
YOU CAN ALSO FIND A STEP-BY-STEP GUIDE ON EXACTLY HOW TO USE THE PORTAL HERE (LINK TO FAQ).
ALL RETURNS ARE PROCESSED AND REFUNDED WITHIN 10 DAYS OF BEING RECEIVED. ASSUMING THERE ARE NO ISSUES, YOU’LL RECEIVE AN EMAIL TO CONFIRM YOUR REFUND/EXCHANGE AS SOON AS THIS IS PROCESSED.
PLEASE NOTE, WE WILL BE EXTENDING OUR EXCHANGE POLICY SO THAT ANY ORDERS PLACED BETWEEN 24TH NOVEMBER - 24TH DECEMBER 2023 ARE ELIGIBLE FOR EXCHANGE UNTIL 8TH JANUARY 2024. IF YOU WOULD LIKE TO MAKE AN EXCHANGE, PLEASE FOLLOW THE LINK TO OUR UK EXCHANGES PORTAL BELOW.
IF YOU ARE EXPERIENCING AN ISSUE PLEASE REACH OUT DIRECTLY TO RETURNS@NAMEDCOLLECTIVE.COM. WE'LL DO OUR BEST TO ASSIST YOU!
PLEASE SEE OUR HOLIDAY PERIOD EXCHANGE POLICY BELOW!
WE WILL BE EXTENDING OUR EXCHANGE POLICY SO THAT ANY ORDERS PLACED BETWEEN 24TH NOVEMBER - 24TH DECEMBER 2023 ARE ELIGIBLE FOR EXCHANGE UNTIL 8TH JANUARY 2024.
PLEASE NOTE ORDERS MUST REACH US AT OUR RETURN ADDRESS BY THIS DATE AND ANY REQUESTS RECEIVED AFTER THIS DATE WILL NOT BE ACCEPTED.
IT'S IMPORTANT TO NOTE THIS CHANGE ONLY APPLIES TO OUR EXCHANGE POLICY. OUR STANDARD RETURNS POLICY WILL REMAIN THE SAME DURING THIS PERIOD (14 DAYS FOR UK ORDERS AND 21 DAYS FOR INTERNATIONAL ORDERS).
IN ORDER FOR US TO ACCEPT AN EXCHANGE. YOUR ITEM MUST BE RETURNED TO US IN ITS ORIGINAL AND UNWORN CONDITION WITH ALL TAGS ATTACHED (IF APPLICABLE). PLEASE NOTE, WE ONLY OFFER EXCHANGES FOR THE SAME ITEM IN A DIFFERENT SIZE. INSIDE YOUR RETURN PARCEL PLEASE INCLUDE A NOTE WITH YOUR ORDER NUMBER, SO THE TEAM CAN IDENTIFY YOUR ORDER.
ALL POSTAGE FOR RETURNS IS THE RESPONSIBILITY OF THE CUSTOMER. PLEASE SEND ALL RETURN PARCELS VIA TRACKED MAIL AS WE CANNOT BE HELD RESPONSIBLE FOR ANY LOST ITEMS. PLEASE NOTE WE CAN ONLY SEND THE NEW EXCHANGE ITEM(S) TO THE DELIVERY ADDRESS PROVIDED IN YOUR ORIGINAL ORDER. IF YOU’D LIKE YOUR EXCHANGE ITEM (S) SENT TO AN ALTERNATE ADDRESS, PLEASE SUBMIT A STANDARD RETURN INSTEAD AND RE-ORDER THE NEW SIZES TO YOUR PREFERRED ADDRESS.
TO START AN EXCHANGE FOR YOUR ORDER, YOU CAN USE OUR RETURNS PORTAL BELOW.
YOU CAN ALSO FIND A STEP-BY-STEP GUIDE ON EXACTLY HOW TO USE THE PORTAL HERE.
ALL RETURNS ARE PROCESSED AND REFUNDED WITHIN 10 DAYS OF BEING RECEIVED. ASSUMING THERE ARE NO ISSUES, YOU’LL RECEIVE AN EMAIL TO CONFIRM YOUR REFUND/EXCHANGE AS SOON AS THIS IS PROCESSED.
PLEASE NOTE, IF ANY ITEM(S) REQUESTED FOR YOUR EXCHANGE ARE/IS OUT OF STOCK AT THE TIME YOUR EXCHANGE IS PROCESSED, YOU WILL BE AUTOMATICALLY REFUNDED INSTEAD SO THAT YOU CAN PURCHASE WHEN YOUR PREFERRED SIZE IS BACK IN STOCK!
IF YOU ARE EXPERIENCING AN ISSUE PLEASE REACH OUT DIRECTLY TO RETURNS@NAMEDCOLLECTIVE.COM. WE'LL DO OUR BEST TO ASSIST YOU!
YOU HAVE UP TO 21 DAYS UPON RECEIVING THE ITEM TO RETURN ALL INTERNATIONAL ORDERS PURCHASED ON WWW.NAMEDCOLLECTIVE.COM. PLEASE ENSURE YOU REQUEST YOUR RETURN WITHIN 14 DAYS OF RECEIVING YOUR ORDER, TO ENSURE THAT YOUR PARCEL REACHES US WITHIN THE 21 DAYS RETURN PERIOD.
FOR INTERNATIONAL RETURNS (ORDERS RETURNED FROM OUTSIDE OF THE UK) PLEASE ENSURE THE PARCEL IS MARKED AS “RETURNED GOODS” ON ANY NECESSARY CUSTOMS OR POSTAL FORMS. FAILURE TO DO SO MAY DELAY THE ISSUE OF ANY REFUND, OR RESULT IN THE SHIPMENT BEING RETURNED. ADDITIONALLY, ANY DUTIES INCURRED DUE TO INCORRECT CUSTOMS DECLARATIONS WILL BE DEDUCTED FROM THE REFUND DUE.
ALL POSTAGE FOR RETURNS IS THE RESPONSIBILITY OF THE CUSTOMER. PLEASE SEND ALL RETURN PARCELS VIA TRACKED MAIL AS WE CANNOT BE HELD RESPONSIBLE FOR ANY LOST ITEMS. INSIDE YOUR RETURN PARCEL PLEASE INCLUDE A NOTE WITH YOUR ORDER NUMBER, SO THE TEAM CAN IDENTIFY YOUR ORDER.
TO START A RETURN FOR YOUR ORDER, YOU CAN USE OUR NEW RETURNS PORTAL BELOW.
☆ INTERNATIONAL RETURNS PORTAL ☆
YOU CAN ALSO FIND A STEP-BY-STEP GUIDE ON EXACTLY HOW TO USE THE PORTAL HERE.
ALL RETURNS ARE PROCESSED AND REFUNDED WITHIN 10 DAYS OF BEING RECEIVED. ASSUMING THERE ARE NO ISSUES, YOU’LL RECEIVE AN EMAIL TO CONFIRM YOUR REFUND/EXCHANGE AS SOON AS THIS IS PROCESSED.
IF YOU ARE EXPERIENCING AN ISSUE PLEASE REACH OUT DIRECTLY TO RETURNS@NAMEDCOLLECTIVE.COM. WE'LL DO OUR BEST TO ASSIST YOU!
DUE TO ITEMS OFTEN QUICKLY SELLING OUT, WE DON'T OFFER INTERNATIONAL EXCHANGES. THE FASTEST WAY TO ENSURE YOU CAN GET YOUR HANDS ON THE RIGHT SIZE IS TO RETURN YOUR ORIGINAL ITEM TO US FOR A REFUND, AND MAKE A SEPARATE PURCHASE FOR THE NEW ITEM. PLEASE FIND THE RETURNS INSTRUCTIONS ABOVE.
ON THE RARE OCCASION THAT THERE IS EVER ANY SORT OF ISSUE, FACTORY FAULT OR DAMAGE FOUND ON AN ITEM, YOU MUST GET IN TOUCH WITH US BY EMAILING HEY@NAMEDCOLLECTIVE.COM AS SOON AS YOU RECEIVE THE PRODUCT TO INFORM US. IF YOU DO NOT GET IN TOUCH IMMEDIATELY BEFORE THE ITEM HAS BEEN WORN, WE ARE UNABLE TO TAKE RESPONSIBILITY FOR ANY DAMAGE THAT MAY OCCUR.
IF YOUR PARCEL HAS BEEN "RETURNED TO SENDER" FOR ANY REASON, YOU WILL BE AUTOMATICALLY NOTIFIED VIA EMAIL AND REFUNDED FOR THE ORDER MINUS ANY SHIPPING COSTS, COURIER FEES AND DUTY INCURRED. PLEASE NOTE WE CANNOT BE HELD RESPONSIBLE FOR ANY MISSING PARCELS OR DELAYED PARCELS THAT ARE NOT SAFELY DELIVERED BACK TO US THAT ARE A RESULT OF FAILED DELIVERY ATTEMPTS OR UNCLAIMED PARCELS. FOR THIS REASON, IT IS IMPORTANT TO TRACK YOUR PARCEL USING THE TRACKING PROVIDED TO ENSURE SAFE DELIVERY.
PLEASE BE ADVISED THAT WE CANNOT ACCEPT RETURNS OR EXCHANGES ON SALE ITEMS OR GIFT CARDS. WE CANNOT ACCEPT RETURNS ON SWIMWEAR IF THE HYGIENE SEAL HAS BEEN BROKEN OR IS NO LONGER IN PLACE. DUE TO HYGIENE REASONS, WE ARE ALSO UNABLE TO ACCEPT RETURNS ON ANY JEWELLERY PIECES INCLUDING SHOE CHARMS AND UNDERWEAR SETS OR PIECES.
FREQUENT RETURNS OR UNUSUAL PATTERN/ACTIVITY WILL BE FLAGGED IN OUR SYSTEM. IF WE NOTICE THAT OUR RETURN POLICY IS BEING ABUSED OR WE IDENTIFY UNUSUAL PATTERN/ACTIVITY WE MAY CANCEL OR REFUSE CURRENT, FUTURE ORDER(S) AND RETURNS.
YOU CAN REVIEW OUR TERMS OF SERVICE HERE.