Returns & Exchanges – NAMED COLLECTIVE®

Returns & Exchanges

WE WILL BE EXTENDING OUR EXCHANGE POLICY SO THAT ANY ORDERS PLACED BETWEEN 24th NOVEMBER - 24th DECEMBER 2022 ARE ELIGIBLE FOR EXCHANGE UNTIL 8th JANUARY 2023. PLEASE NOTE ORDERS MUST REACH US AT OUR RETURN ADDRESS BY THIS DATE AND ANY REQUESTS RECEIVED AFTER THIS DATE WILL NOT BE ACCEPTED.

IT'S IMPORTANT TO NOTE THIS CHANGE ONLY APPLIES TO OUR EXCHANGE POLICY. OUR STANDARD RETURNS POLICY WILL REMAIN THE SAME DURING THIS PERIOD (14 DAYS FOR UK ORDERS AND 21 DAYS FOR INTERNATIONAL ORDERS).

   

YOU HAVE UP TO 14-DAYS UPON RECEIVING THE ITEM TO RETURN ALL UK ORDERS PURCHASED ON NAMEDCOLLECTIVE.COM.

IN ORDER FOR US TO ACCEPT A RETURN, YOUR ITEM MUST BE RETURNED TO US IN ITS ORIGINAL AND UNWORN CONDITION WITH ALL TAGS ATTACHED (IF APPLICABLE).

ALL POSTAGE FOR RETURNS IS THE RESPONSIBILITY OF THE CUSTOMER. PLEASE SEND ALL RETURNS PARCELS VIA TRACKED MAIL AS WE CANNOT BE HELD RESPONSIBLE FOR ANY LOST ITEMS.

TO START A RETURN FOR YOUR ORDER PLEASE:

CONTACT US VIA EMAIL AT RETURNS@NAMEDCOLLECTIVE.COM WITH THE SUBJECT FIELD: RETURN REQUEST AND INCLUDE YOUR-

A) REASON FOR RETURN
B) ORDER NUMBER
C) FULL NAME & ORIGINAL DELIVERY ADDRESS
D) THE ITEM(S) YOU'D LIKE TO RETURN

UPON REQUESTING A RETURN, THE TEAM WILL EMAIL YOU FURTHER INSTRUCTIONS ON HOW TO RETURN AN ITEM INCLUDING RETURN ADDRESS DETAILS.

ALL RETURNS ARE PROCESSED AND REFUNDED WITHIN 10 DAYS OF BEING RECEIVED. ASSUMING THERE ARE NO ISSUES, YOU'LL RECEIVE AN EMAIL TO CONFIRM YOUR REFUND/EXCHANGE AS SOON AS THIS IS PROCESSED!

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YOU HAVE UP TO 14-DAYS UPON RECEIVING THE ITEM TO RETURN ALL UK ORDERS PURCHASED ON NAMEDCOLLECTIVE.COM.

IN ORDER FOR US TO ACCEPT AN EXCHANGE, YOUR ITEM MUST BE RETURNED TO US IN ITS ORIGINAL AND UNWORN CONDITION WITH ALL TAGS ATTACHED (IF APPLICABLE). PLEASE NOTE, WE ONLY OFFER EXCHANGES FOR THE SAME ITEM IN A DIFFERENT SIZE.

ALL POSTAGE FOR EXCHANGES IS THE RESPONSIBILITY OF THE CUSTOMER. PLEASE SEND ALL RETURNS PARCELS VIA TRACKED MAIL AS WE CANNOT BE HELD RESPONSIBLE FOR ANY LOST ITEMS. PLEASE NOTE WE CAN ONLY SEND NEW EXCHANGE ITEM(S) TO THE DELIVERY ADDRESS PROVIDED IN YOUR ORIGINAL ORDER. IF YOU'D LIKE YOUR EXCHANGE ITEM(S) SENT TO AN ALTERNATE ADDRESS, PLEASE REQUEST A STANDARD RETURN INSTEAD AND RE-ORDER THE NEW SIZES TO YOUR PREFERRED ADDRESS!

TO START AN EXCHANGE FOR YOUR ORDER PLEASE:

CONTACT US VIA EMAIL AT RETURNS@NAMEDCOLLECTIVE.COM WITH THE SUBJECT FIELD: EXCHANGE REQUEST AND INCLUDE YOUR-

A) ORDER NUMBER
B) FULL NAME & ORIGINAL DELIVERY ADDRESS
C) THE ITEM(S) YOU’D LIKE TO EXCHANGE
D) THE NEW SIZE(S) YOU’RE REQUESTING

UPON REQUESTING AN EXCHANGE, THE TEAM WILL EMAIL YOU FURTHER INSTRUCTIONS ON HOW TO EXCHANGE AN ITEM INCLUDING RETURN ADDRESS DETAILS.

ALL RETURNS ARE PROCESSED AND REFUNDED WITHIN 10 DAYS OF BEING RECEIVED. ASSUMING THERE ARE NO ISSUES, YOU'LL RECEIVE AN EMAIL TO CONFIRM YOUR REFUND/EXCHANGE AS SOON AS THIS IS PROCESSED!

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YOU HAVE UP TO 21-DAYS UPON RECEIVING THE ITEM TO RETURN ALL INTERNATIONAL ORDERS PURCHASED ON NAMEDCOLLECTIVE.COM. PLEASE ENSURE YOU REQUEST YOUR RETURN WITHIN 14 DAYS OF RECEIVING YOUR ORDER, TO ENSURE THAT YOUR PARCEL REACHES US WITHIN THE 21 DAYS RETURNS PERIOD.

FOR INTERNATIONAL RETURNS (ORDERS RETURNED FROM OUTSIDE OF THE UK) PLEASE ENSURE THE PARCEL IS MARKED AS “RETURNED GOODS” ON ANY NECESSARY CUSTOMS OR POSTAL FORMS. FAILURE TO DO SO MAY DELAY THE ISSUE OF ANY REFUND, OR RESULT IN THE SHIPMENT BEING RETURNED. ADDITIONALLY, ANY DUTIES INCURRED DUE TO INCORRECT CUSTOMS DECLARATIONS WILL BE DEDUCTED FROM THE REFUND DUE.

ALL POSTAGE FOR RETURNS IS THE RESPONSIBILITY OF THE CUSTOMER. PLEASE SEND ALL RETURNS PARCELS VIA TRACKED MAIL AS WE CANNOT BE HELD RESPONSIBLE FOR ANY LOST ITEMS.

TO START A RETURN FOR YOUR ORDER PLEASE:

CONTACT US VIA EMAIL AT RETURNS@NAMEDCOLLECTIVE.COM WITH THE SUBJECT FIELD: RETURN REQUEST AND INCLUDE YOUR-

A) REASON FOR RETURN
B) ORDER NUMBER
C) FULL NAME & ORIGINAL DELIVERY ADDRESS
D) THE ITEM(S) YOU'D LIKE TO RETURN

UPON REQUESTING A RETURN, THE TEAM WILL EMAIL YOU FURTHER INSTRUCTIONS ON HOW TO RETURN AN ITEM INCLUDING RETURN ADDRESS DETAILS.

ALL RETURNS ARE PROCESSED AND REFUNDED WITHIN 10 DAYS OF BEING RECEIVED. ASSUMING THERE ARE NO ISSUES, YOU'LL RECEIVE AN EMAIL TO CONFIRM YOUR REFUND/EXCHANGE AS SOON AS THIS IS PROCESSED!

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DUE TO ITEMS OFTEN QUICKLY SELLING OUT, WE DON'T OFFER INTERNATIONAL EXCHANGES. THE FASTEST WAY TO ENSURE YOU CAN GET YOUR HANDS ON THE RIGHT SIZE IS TO RETURN YOUR ORIGINAL ITEM TO US FOR A REFUND, AND MAKE A SEPARATE PURCHASE FOR THE NEW ITEM. PLEASE FIND THE RETURNS INSTRUCTIONS ABOVE.

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ON THE RARE OCCASION THAT THERE IS EVER ANY SORT OF ISSUE, FACTORY FAULT OR DAMAGE FOUND ON AN ITEM, YOU MUST GET IN TOUCH AS SOON AS YOU RECEIVE THE PRODUCT TO INFORM US. IF YOU DO NOT GET IN TOUCH IMMEDIATELY BEFORE THE ITEM HAS BEEN WORN, WE ARE UNABLE TO TAKE RESPONSIBILITY FOR ANY DAMAGE THAT MAY OCCUR.

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IF YOUR PARCEL HAS BEEN "RETURNED TO SENDER" FOR ANY REASON, YOU WILL BE AUTOMATICALLY NOTIFIED VIA EMAIL AND REFUNDED FOR THE ORDER MINUS ANY SHIPPING COSTS, COURIER FEES AND DUTY INCURRED. PLEASE NOTE WE CANNOT BE HELD RESPONSIBLE FOR ANY MISSING PARCELS OR DELAYED PARCELS THAT ARE NOT SAFELY DELIVERED BACK TO US THAT ARE A RESULT OF FAILED DELIVERY ATTEMPTS OR UNCLAIMED PARCELS. FOR THIS REASON, IT IS IMPORTANT TO TRACK YOUR PARCEL USING THE TRACKING PROVIDED TO ENSURE SAFE DELIVERY.

PLEASE NOTE WE CANNOT ACCEPT RETURNS OR EXCHANGES ON SALE ITEMS OR GIFT CARDS.

FREQUENT RETURNS OR UNUSUAL PATTERN/ACTIVITY WILL BE FLAGGED IN OUR SYSTEM. IF WE NOTICE THAT OUR RETURN POLICY IS BEING ABUSED OR WE IDENTIFY UNUSUAL PATTERN/ACTIVITY WE MAY CANCEL OR REFUSE CURRENT, FUTURE ORDER(S) AND RETURNS.

YOU CAN REVIEW OUR TERMS OF SERVICE HERE.

  

YOU CAN REVIEW OUR REFUND POLICY HERE.

YOU CAN REVIEW OUR TERMS OF SERVICE HERE.